Reception Manager - Prestigious Hospitality Group
London
A£55,000 - A£60,000
We're looking for a Reception Manager who lives and breathes guest interaction . This isn't just about running a desk, it's about managing front-of-house operations, ensuring a seamless guest experience, and acting as the ambassador for the business - people will remember you and your team . You'll be visible, hands-on, and the face of hospitality for every guest who walks through the door.
Key Responsibilities:
- Lead the reception team with energy and confidence, ensuring smooth day-to-day operations.
- Be on the floor - greeting guests, touching tables, and resolving issues in the moment.
- Recruit, train, and develop a motivated reception team.
- Maintain high standards of service, communication, and the overall guest journey.
- Manage reservations, seating and guest flow with precision and care.
- Champion innovation and constantly seek ways to enhance the guest experience.
The Ideal Candidate:
- A natural host - warm, personable, and always guest-first.
- Proven experience as a Reception Manager (or similar) in a high-volume, premium dining environment .
- Hands-on leadership style - present on the floor, not hidden in the office.
- Strong communicator with excellent organisational skills.
- Skilled in managing large teams and motivating individuals.
- Super user of OpenTable, SevenRooms, or TripleSeat .
- Ambitious and excited to grow with a leading hospitality group.
Apply now: #
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