Purpose & Impact on Organization
Contributes to store profitability by:
-Ensuring KPIs for a defined area within the store are met or exceeded
-Coordinating team members to balance service and operations, resulting in a leading shopping experience
-Supervising and coaching the team within a defined area of responsibility
-Assuming Assistant Store Manager responsibilities in their absenceKey ResponsibilitiesOperational Excellence
-Allocate resources and organize processes to drive efficiency and productivity
-Understand and apply Retail KPIs to make commercial decisions
-Track performance data (e.g., best sellers, space allocation) and adjust accordinglyCustomer Experience & Sales
-Act as a role model for customer service using advanced sales techniques
-Ensure professional and confident management of store visits
-Supervise and coordinate team to deliver excellent customer service
-Understand customer expectations and coach team to exceed them
-Use category expertise and brand enthusiasm to drive sales and loyaltyTeam Development
-Guide and train team on core and seasonal product knowledge
-Support recruitment, onboarding, training, and development of store team
-Coach, motivate, and inspire team members to maximize performance
-Share best practices to improve team performance
-Demonstrate a desire to learn and seize development opportunitiesVisual Merchandising & Store Standards
-Create an appealing, easy-to-shop environment
-Ensure consistent execution of visual merchandising and housekeeping standards
-Maintain a safe shopping and working environment
-Maximize product availability by coordinating stockroom-to-floor delivery and replenishmentLoss Prevention & Transactions
-Ensure accurate and quick processing of sales transactions
-Adhere to cash protection procedures
-Implement and monitor loss prevention proceduresBrand Engagement
-Actively engage team in fitness and sporting activities
-Execute campaigns and maintain high visual merchandising standards
-Collaborate with VM Champion for area-specific execution
-Improve customer interaction using Net Promoter Score insightsAuthorities
-Not ApplicableKey Relationships
-Customers
-Peers and Supervisor
-In-Store Operations
-Visual Merchandising ManagerKnowledge, Capabilities & Experience
-Stepping into Management CompetenciesMinimum Qualifications
-Minimum 12 months’ experience in a sports/fashion retail environment
-Advanced selling experience and comprehensive product, retail, and industry understanding
-First supervisory experience
-Intermediate numeracy and literacy
-Advanced verbal communication skills
