About us:
Be a part of something extraordinary! We launched the first-ever retail store with Chamberlain Coffee brand that has taken the world by storm. Our coffee isn't just a drink; it's an experience. With a focus on high quality ingredients and groundbreaking beverage creations, this store is set to become LA's next must-visit destination for coffee enthusiasts seeking out something fun and engaging!
Position overview
As the Assistant General Manager, you will be aiding the General Manager of our flagship store, setting the standard for excellence in
customer service, beverage quality, and overall store performance. You will play a pivotal role in bringing the brand's retail vision to life,
creating an inviting atmosphere, and ensuring every customer leaves with a memorable experience. This is a unique opportunity to shape
the culture and success of our very first location.
Responsibilities
Customer Experience:
Personalized Service: Understands the significance of crafting a one-of-a-kind experience tailored to each customer, ensuring
every visit feels special and memorable.
Team Empowerment: Establishes clear expectations and goals for the team, guiding them to deliver exceptional customer
interactions that reflect our brand's values.
Commitment to Excellence: Holds a strong belief in the necessity of excelling in both product quality and hospitality, ensuring
every cup and every interaction exceed customer expectations
Leadership and Team Development:
Strategic Hiring & Staffing: Demonstrated expertise in recruiting and staffing, with the ability to maintain optimal team levels and
proactively adjust to business trends and demands.
Building a World-Class Team: Experienced in helping cultivate a highly engaged, dedicated team of baristas and guest
experience specialists, fostering a culture of continuous feedback and improvement.
Decisive & Adaptive Leadership: Quickly takes initiative, making informed decisions with agility and confidence in a fast-paced
environment.
Champion of Employee Growth: Committed to helping create a positive, supportive workplace, advocating for team
development and actively promoting individual growth and career progression.
Exceptional Communication: An excellent communicator who can clearly and effectively convey expectations, provide
constructive feedback, and inspire the team to achieve their best.
Operations:
Visual Standards: Upholds excellence in the store's visual presentation, ensuring the store consistently reflects the brand's high
standards.
Inventory Management: Helps manage all aspects of inventory for the store including efficient par management and loss
prevention, while maintaining positive and professional relationships with vendors.
Policy & Procedure Compliance: Ensures the store team adheres to all company policies, procedures, and directives, maintaining
a well-organized and compliant operation.
Financial Responsibility: Helps manage the store's financial performance, including budgeting, expense control, and revenue
generation, to ensure profitability and sustainable growth in coherence with the General Manager.
Event Leadership & Collaborations: Successfully aids and executes flawlessly on exciting in-store events and collaborations hand in
glove with the leadership team and all other parties.
Qualifications:
3-4 years of experience successfully leading a business in a high-growth environment within hospitality or consumer brands.
In-depth knowledge and genuine passion for specialty coffee, with a strong understanding of the industry's trends.
Successful track record of building, managing, and developing high-performing hospitality teams, fostering a collaborative and
positive work culture.
All necessary food handlers qualifications
Requirements:
40 hours, 5 or more days per week Willingness and ability to work flexible hours, including nights, weekends, and holidays, to meet the dynamic needs of the store and peak days of the business . Must be 18 years of age or older Education: High School diploma or higher level of education is required Has a reliable source of transportation to and from place of work Authorized to work in the US Able to lift 25+ lbs. and stand for long periods of time
Benefits:
Tip & overtime eligible P aid time off: vacation, and sick time Health care benefits program Employee discount Opportunities for career progression
This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all responsibilities, tasks, and duties
As a committed advocate of equal opportunity, we uphold a steadfast zero-tolerance policy against all forms of discrimination or harassment. We unequivocally reject any bias or mistreatment rooted in factors such as race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other safeguarded attribute as delineated by pertinent federal, state, or local legislation.
The pay range for this role is:
26.44 - 26.44 USD per hour(Century City)
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