Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
About the Role
The Revenue Support Team is hiring a full-time Sales Operations Specialist to join our small, tight-knit group within Field Service Operations. In this role, you’ll serve as a go-to problem solver and liaison for technicians regarding account and pay-related issues, processes, systems, and reporting.
This position is well-suited for someone who enjoys problem-solving, digging into account-level details, and approaching each case like an investigation—piecing together timelines and answers from scattered data, systems, and findings. Unlike many support roles, this position is entirely off the phones—so clear written communication through email and ticketing systems is key. You’ll have flexibility in structuring your day within business hours, while keeping pace with your teammates by working through tickets and projects consistently. The work will vary week to week as issues and priorities evolve.
What You’ll Do
· Process account review requests: Research technician account and pay-related inquiries, identify errors or discrepancies, and facilitate corrections when needed.
· Investigate & resolve root causes: Proactively evaluate data, processes, and compensation structures to identify potential gaps or risks, as well as investigate existing issues, patterns, or discrepancies.
· Audit and validate: Support proactive auditing of accounts, data, commissions, competitions, and compliance.
· Document & explain: Write clear and concise explanations of complex sales rules, policies, pay structures, processes, and issue discoveries.
· Collaborate across teams: Partner with other back-office departments when problems or processes overlap, and contribute to initiatives that affect the field.
· Adapt & learn quickly: Stay on top of constantly changing sales rules, SOPs, compensation structures, promotions, pilots, policies, and system developments.
· Prioritize and manage workload: Track tasks, projects, and tickets, balance competing priorities, and complete work accurately and on time to meet competition, commission, and payroll deadlines.
What We’re Looking For
· Exceptional attention to detail with strong follow-through on issue resolution
· Excellent written communication skills, including strong grammar and spelling, with the ability to convey complex information clearly and professionally
· Self-starter who can prioritize workload and manage tasks without close supervision
· Strong time-management and organizational skills
· Problem-solver who can adapt quickly when priorities shift
· Comfortable multitasking across different types of platforms, projects and issues
· Ability to work effectively in a team environment while maintaining individual accountability
· Confident using modern desktop tools (macOS) and Microsoft 365 (Outlook, Teams, Word, Excel), with the ability to learn new software quickly
· 2+ years of relevant experience, preferably in account management or operations
· Bonus but not required: Background in customer service or internal stakeholder support
· Bonus but not required: Proficiency in Salesforce, Microsoft Excel or Airtable
Details & Benefits
· Location: Full-time, based in the Vivint office located next to Thanksgiving Point, Lehi, Utah. Hybrid is available contingent on having reliable high-speed home internet: in office Mon/Tues/Thurs, and work-from-home on Wed/Fri. Weekends off.
· Schedule: Flexible schedule based around the general 9am-5pm core business hours
· Benefits: Paid holidays and flexible paid time away
· Perks: Casual Dress code, onsite gym, free daily lunch and drinks on site
· Insurance & Retirement: Medical, dental, vision, life, and 401(k) with employer match
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
