Guest Relations Manager
Park City, UT
Salary: $59,000-$75,000 DOE + 5% bonus + relocation assistance available
We're seeking a service-driven Guest Relations Manager to lead our client's concierge and guest experience team at a luxury mountain resort. Reporting to the Director of Rooms, this role oversees a team of full-time and seasonal concierge and guest relations staff.
Key Responsibilities:
* Lead and mentor Guest Relations and Concierge team members
* Oversee daily guest arrival/departure flow, VIP handling, and service recovery
* Build strong local partnerships to enhance guest experiences
* Train, schedule, and support team performance and service standards
* Monitor inventory and manage departmental procedures
* Ensure all guest interactions reflect the resort's luxury standards
Qualifications:
* 2-3 years in a leadership role at a luxury property
* Strong communication, problem-solving, and guest recovery skills
* Tech-savvy with MS Office; able to quickly learn new systems
* Flexible availability (nights, weekends, holidays as needed)
* College degree preferred
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com
Due to the volume of application, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!
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